Privacy Policy

Visa Global provides visa assistance, document preparation support and related guidance for people planning international travel.

For privacy enquiries, contact us at hello@visaglobal.co.uk.

Before publication, this section must identify the legal person or business operating Visa Global and provide its applicable registered or business address and other required details.

Depending on how you use our website and services, we may collect:

• Contact details, such as your name, email address and telephone number.
• Enquiry details and information you choose to provide when requesting a consultation or visa assistance.
• Relevant travel, application and supporting-document information where necessary to provide a requested service.
• Technical information, such as browser type, device information, website interactions and security logs.
• Cookie and analytics information where the relevant technologies are used and permitted.

Please do not send passport copies, financial records or other sensitive documents unless they are requested through an appropriate channel for a legitimate service purpose.

We may use personal information to:

• Respond to enquiries and arrange consultations.
• Provide agreed visa guidance and document assistance.
• Communicate about your requested service or application support.
• Maintain website security and prevent misuse.
• Meet applicable legal obligations and resolve disputes.
• Understand and improve website performance where appropriate permissions and legal requirements are satisfied.

We do not promise a visa approval or a decision within a particular timeframe. Decisions rest with the relevant authorities.

Where UK data protection law applies, we will process personal information under an applicable lawful basis. Depending on the circumstances, this may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required. The appropriate basis depends on the specific processing activity.

We may share relevant information with service providers who help us operate our website, manage communications, store information or deliver agreed services. They should receive only information appropriate to their role and be subject to applicable safeguards.

Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims.

We will explain separately if a particular service requires sharing information with a visa centre, government authority, consulate or another third party. We do not submit information to authorities merely because you visit this website.

Some service providers may process information outside the United Kingdom. Where applicable data protection law requires safeguards for international transfers, we will use an appropriate transfer mechanism and any additional protections required by law.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, record-keeping, legal obligations and dispute resolution. Retention periods depend on the type of information and the circumstances. We will securely delete or anonymise information when it is no longer needed, subject to applicable legal requirements.

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please use care when sending personal documents.

Depending on the applicable law and circumstances, you may have the right to request access to your personal information, correction, deletion, restriction of processing, data portability or to object to certain processing. Where processing relies on consent, you may withdraw that consent.

To exercise a right, contact hello@visaglobal.co.uk. We may need to verify your identity before responding.

If UK data protection law applies, you may also complain to the Information Commissioner's Office (ICO).

Our website may use essential technologies needed for core functionality. Analytics, advertising and other non-essential technologies should only be used in accordance with the applicable consent requirements.

You can review your choices using the cookie settings control on our website. For more information, see our Terms and Conditions.

Before publication, this section should be checked against the actual cookies, scripts and third-party services installed on the website.

Our website may link to external websites, including official government and visa-centre websites. Those websites operate under their own privacy notices and practices. Please review their policies before providing personal information to them.

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its updated revision date.

For questions about this policy or your personal information, email hello@visaglobal.co.uk or visit our contact page.