Refund Policy

Visa Global aims to handle cancellation and refund requests fairly and transparently. Eligibility depends on the service purchased, the agreement made with the client, work already performed and any mandatory legal rights that apply.

Before you commit to a paid service, we should explain its scope, price, what is included, any relevant third-party charges and the applicable cancellation terms. Please review that information carefully and ask questions before making payment if anything is unclear.

If you wish to cancel, contact us as soon as possible at hello@visaglobal.co.uk. Include your name, the service purchased, the date of payment and a brief explanation of your request. We will review the applicable agreement, the stage of the work and any cancellation rights that apply.

Where work has started, the effect of cancellation will depend on the contract, the services provided and applicable law. Any amount retained or charged must have a lawful basis and must respect any applicable consumer cancellation rights. We will not treat work as non-refundable solely because it has started if doing so would conflict with mandatory legal rights.

Visa decisions and appointment availability are controlled by the relevant authorities or service providers. A visa refusal, delayed decision or unavailable appointment does not, by itself, establish whether our service fee is refundable. Each request will be considered against the agreed service, the work performed, the reason for the request and any applicable legal rights. We do not guarantee approval or appointment availability.

Government application fees, visa-centre charges, insurance premiums, courier charges and other third-party payments may be subject to the separate provider's rules. We will explain the treatment of these charges where relevant. We cannot promise a refund of a third-party payment that we do not control, but we will not use this statement to exclude any responsibility or refund obligation that applies to us under law.

Depending on how and where a contract is made and the type of service supplied, you may have statutory cancellation or refund rights. These may include specific requirements where you request that a service starts during a cancellation period. Nothing in this policy is intended to restrict rights that cannot lawfully be waived or excluded.

If a refund is approved, we will confirm the amount and method of payment. Refunds will be processed within the period required by applicable law or the relevant agreement, whichever requirements govern the circumstances. The time for the funds to appear may depend on the payment provider or bank.

Submit your request to hello@visaglobal.co.uk. If you have a service reference, include it so we can identify the relevant transaction. We may contact you for further information before reaching a decision.